The Official Twitter Help and Support Page

Twitters Official Help Resources

Twitter's help resources are always accessible in the sidebar of your Support home page.  We've got the basics but we're adding more!  If there is something you'd like to see that's not here yet, log in and submit a feature request!  We'd love to hear your feedback about making help as helpful as possible.

• Getting Started New to Twitter?  Check out our Getting Started articles to get a feel for the basics.
• How-To Information If you're not sure how to do something, find it here!  If you can't find it, try using the search box.
• Known Issues Find out what problems or bugs affect Twitter people today
• Trouble Shooting Check out common problems, and how to resolve them
• Terms of Service and Rules and Policies Use our Rules and Policies section to learn about what Twitter does about Spam, Impersonation, Trademark, Copyright and other Terms of Service or Rules violations, and find out what you need to do to resolve a violation.
• Get Satisfaction: to get help from other people who use Twitter, use the Get Satisfaction widget in the sidebar to get help from other people who use Twitter. (Note: Twitter does not officially support Get Satisfaction. If you need help from Twitter, you can find it here.)

What's New?

Important Announcements: When you click Help from the Twitter website, you'll be taken to your Twitter Support home page. The home page will always have the latest announcements and updates from the Support team.

Ticket Accessibility and History: Twitter's new Support home gives you access to your requests in one place.  You can submit a new request, check on existing requests, and even see closed requests. All of your support requests are linked to your Twitter account, so we have a working account history for every person who has submitted a request for help.  This means we always know what's going on with your account, and you only need to submit one request for help.

Support Groups: Twitter Support is divided into groups to resolve requests as quickly as possible.  Our Terms of Service, Spam group, and Support groups provide specialized support for each category of requests to give you fast answers when you need them.

Twitter Terms of Service and Rules Policies: To clear up confusion about what's ok and not ok on Twitter, we've introduced the Twitter Rules. Finding out what to do in cases of Terms of Service or Spam violations just got easier. Check it out!

from http://help.twitter.com/portal